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Terms and Conditions

Thank you for visiting our site and browsing our catalogue - if you have any questions relating to our service please contact us. We are always happy to help with advice on products or matters relating to our service. Staging Direct is owned and operated by Lighthouse Audiovisual Light and Sound Limited.

Conditions of Web Site Use: This contract will only exist between you (the customer) and  Lighthouse Audiovisual Light and Sound Limited (The owner of this site) for the sale of any product when we accept your order by sending an e-mail explicitly confirming that the product has been dispatched and a delivery date is specified.

Carriage: All the prices on our website exclude VAT and delivery to most mainland destinations within the UK. However, if you live in the Highlands and Islands of Scotland or other outlying areas including Northern Ireland, the Channel Islands or the Ise of Man there may be further costs. Please order and we will then advise of any additional charges. We try whenever possible to maintain our advertised prices and any additional charges are applied on a cost only basis.

We endeavour to deliver all items within the time specified on the website. If there is a problem with fulfilling your order we will endeavour to inform you promptly. We will try to accommodate any specific requirements that you may have, such as weekend or out of hours services, however these may incur extra charges. We are also happy to provide specific quotations for overseas deliveries and any other special circumstances.

Lighthouse Audiovisual Light and Sound Limited is not responsible for any loss, and does not accept any liability, resulting from late delivery of goods. We expressly do not accept any liability or claims arising from items being out of stock and any late deliveries that may result.

Furthermore Lighthouse Audiovisual Light and Sound Limited is not responsible for any loss, and does not accept any liability, resulting from goods which may have been damaged in transit.

Always remember to fully check your goods upon receipt and report any problems immediately. Visibly damaged goods should not be accepted from the courier. Our insurance does not provide cover for items damaged in transit, if this is not reported immediately.

Customer who assist unloading any item from the delivery vehicles do so entirely at their own risk.

Prices: Prices and availability of products included on this website (Owned by Lighthouse Audiovisual Light and Sound Limited) are subject to change without prior notice. All prices are quoted in sterling and are inclusive of VAT and Delivery unless marked otherwise.

Special Offers : All special offers are subject to availablity and also to price change without prior notice.

Returns Policy: If you receive goods which have been damaged during transit or in any other way have not reached you in a good and satisfactory condition, you will be entitled to a full refund or replacement of the goods. We are unable to refund delivery charges unless the goods are returned either due to a quality issue or as a result of our error. If, for some other reason, you are not satisfied with your purchase you may, once authorisation has been granted, return it to us. You must contact us before sending any item. No returns will be accepted without authorisation. The item must be in its original condition and in an undamaged, unopened and completely unused condition. Any item which has been used cannot be returned for a full refund. You may apply for a return authorisation up to 14 days after receipt of goods except in certain cases where goods were special order items and were deemed to be an advance order or a 'pro forma' order. When a return is approved, either a credit note or cheque refund will be issued within 30 days.

All of these regulations relate to Consumers - these are cited as people who are "buying for purposes not related to their trade, business or profession" and these regulations are not open to non consumers. If a product is bought for use in a business environment, been bought for use as part of someone's work then this needs to be pursued through normal business to business sale of goods contract disputes. Consumers can not expect us to provide redress if they have misused the products - through improper use, incompatible accessories etc

Software Returns: Software and pre-recorded media (e.g. CD, DVDs, videotapes) cannot be returned.

Warranty Work: Should you experience any problem with your purchase during the warranty period you can contact us or go to the manufacturer direct. Should repair under warranty be required we may be able to contribute to the cost of shipping to the place of repair to a value no more than £20.00. If for any reason you are not satisfied with the repair this is entirely the responsibility of the manufacturer, who issues the warranty, to correct. We do not refund, replace or accept a return for items which require warranty work unless instructed to do so by the product's manufacturer.

Cancellation: If after placing your order you need to cancel please let us know via e-mail as soon as possible. There is no fee for a cancelled item if the goods have not been dispatched. In the e-mail include the item you ordered and your address details saying you wish to cancel.

Out of Stock Items and Availability: We will endeavour to inform you within 24 hours of your order being placed, if an item that you are ordering is out of stock or unavailable. We cannot guarantee that any product which is listed on our website is in stock and available for dispatch at the point of ordering.

Self Assembly: Some items on this website require the customer to assemble the product before first use. This assembly is entirely the responsibility of the customer and Lighthouse Audiovisual Light and Sound Limited does not in any way compensate the customer for assemble to be completed.

Our Service: We endeavor at all times to provide a timely service and respond to request for information regarding our products and or our services. We reserve the right to refuse service to customers and terminate any business or any contact whatsoever with customers at anytime. Customers may make a complaint regarding our services in writing. Any customer using abusive language in any form while in communication with the company may be reported to the authorities. We always seek maximum penalties in any cases of verbal or physical abuse against any person carrying out duties for Lighthouse Audiovisual Light and Sound Limited. Any abusive conduct may forfeit any other agreements made previosly between the company and the customer.

Disclaimer:

1.Content: Lighthouse Audiovisual Light and Sound Limited is not to be responsible for the topicality, correctness, completeness or quality of the information provided on this site. Liability claims regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect, will therefore be rejected. All offers are not-binding and without obligation. Parts of the pages or the complete publication including all offers and information might be extended, changed or partly or completely deleted by the author without separate announcement.

2. Referrals and links: Lighthouse Audiovisual Light and Sound Limited is not responsible for any contents linked or referred to from these pages. If any damage occurs by the use of information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages. Furthermore Lighthouse Audiovisual Light and Sound Limited is not liable for any postings or messages published by users of discussion boards, guestbooks or mailinglists provided on his or her page.

3. Copyright:  Lighthouse Audiovisual Light and Sound Limited intended not to use any copyrighted material for publication or, if not possible, to indicate the copyright of the respective object. The copyright for any material created by the author is reserved. Any duplication or use of objects such as diagrams, sounds or texts in other electronic or printed publications is not permitted without the author's consent.